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Privacy Policy

Last Updated: October 2025

Welcome to Ciphers (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile application, and related services (collectively, the “Services”).

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please do not use our Services.

1. Purpose of this Policy

Ciphers is committed to protecting your privacy and maintaining the confidentiality of your personal information. This policy describes our data handling practices and your rights under applicable privacy laws, including the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and the General Data Protection Regulation (GDPR).

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Such as your name, email address, phone number, billing details, and account credentials.
  • Device and Usage Data: Including IP address, browser type, operating system, language preferences, and session logs.
  • Content and Communications: Messages, posts, media, and other content you upload or share through the Services.
  • Cookies and Analytics: We use cookies and similar technologies to personalize your experience, analyze traffic, and improve our Services.

We do not collect or store the contents of your private encrypted messages. All direct communications are protected with end-to-end encryption and are not accessible to Ciphers or any third party.

3. How We Use Your Information

We may use information for the following purposes:

  • To provide, operate, and improve our Services;
  • To verify identity and secure user accounts;
  • To send notifications, updates, or support messages;
  • To comply with legal obligations or respond to lawful requests;
  • To detect and prevent fraud, abuse, or security threats;
  • To communicate about new features, updates, or promotional offers (only with your consent).

4. Cookies and Tracking

We use cookies to enhance your browsing experience. Cookies help us recognize returning users, maintain session states, and analyze site traffic. You can disable cookies in your browser settings; however, some features may not function properly if you do.

We may also partner with advertising or analytics providers such as Google to display relevant content or ads based on your activity. You may opt out of personalized advertising at www.aboutads.info/choices.

5. Data Security

We implement industry-standard security measures to safeguard your information, including:

  • End-to-end encryption for messages and media;
  • Secure TLS encryption for data in transit;
  • Encrypted storage for user credentials and backups;
  • Strict vendor access control and confidentiality agreements.

While we take reasonable steps to protect your information, no system is entirely secure. You use our Services at your own risk.

6. Data Retention

We retain personal data only as long as necessary to provide our Services or comply with legal requirements. Encrypted message data is deleted when users delete their accounts or specific content. Some metadata may be retained for audit, fraud prevention, or compliance purposes.

7. Children’s Privacy

Ciphers does not knowingly collect or maintain information about individuals under the age of 13. Our Services are intended for users aged 18 and older. If we learn that we have collected personal information from a child under 13, we will promptly delete it.

8. User Rights

Depending on your location, you may have the right to:

  • Access or request a copy of your personal data;
  • Request correction or deletion of your data;
  • Withdraw consent to data processing;
  • Opt out of data sales or targeted advertising (California residents);
  • Request data portability under applicable laws.

To exercise your rights, contact us at info@ciphers.app.

9. International Data Transfers

Your information may be transferred and processed outside your country of residence, including in the United States. We ensure adequate protection through contractual safeguards and compliance with GDPR transfer mechanisms.

10. Third-Party Services

We may use trusted third-party vendors to provide infrastructure, analytics, or payment processing. These vendors are bound by confidentiality agreements and are prohibited from using your data for any other purpose.

Ciphers does not sell your personal data to third parties.

11. AI and Automated Processing

Ciphers may use artificial intelligence or automated systems to suggest content, filter spam, or improve user experience. These systems operate without accessing or storing your private encrypted messages.

12. Account Termination and Opt-Out

You may delete your account or opt out of promotional communications at any time through your app settings or by emailing info@ciphers.app.

We may retain minimal records as required by law or for security purposes.

13. Changes to this Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with the revised date. Continued use of our Services after changes are posted signifies your acceptance of the updated terms.

14. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us at:

Ciphers, Inc.
Attn: Privacy Officer
453 South Spring Street, Suite 400
Los Angeles, CA 90013 USA
Email: info@ciphers.app